IT Specialist
2021-04-22
IT Specialist
Objective
Ø Desktop Maintenance
·Maintain current desktops to be virus free. Perform periodic audits checking the computer performance and respond accordingly
·Keep desktops/laptops patched and updated. Also maintain other network endpoints such as printers (toners, cartridge, scan to email) and the videoconference machine
·Maintain a library of all software as well as serial numbers. Especially closely track all Autodesk software and serial numbers. Maintain the Shanghai logon for the Autodesk web portal
·Maintain an inventory of all company IT assets, this inventory can be electronic, and it would also be good to include hostnames and IP addresses to the inventory
·Maintain graphics cards
·Maintain company issued phones
Ø Helpdesk support
· Support the needs of the staff
Ø Server and Network Engineering
·Understand the current physical topology of the network room including the network switches
·Understand which devices are manageable and maintain secure logons to these devices
·Maintain the company wireless network – perhaps the first task might be to create a more secure wifi password
·Understand the configuration of the Shanghai firewall and SilverPeak WAN accelerator. Begin preparation for an upcoming firewall upgrade project. The new firewall will improve QOS (Quality of Service) by prioritizing company critical functions like Gotomeeting and file download
·Understand all configurations associated with Polycom videoconferencing and periodically upgrade the software to assure high performance
·Periodically check network performance (latency and download speeds) from both the local internet, remote.jerde.com, and vpn access directly to our network drives
·Responsible for periodic backup of Shanghai network drives
Ø Support Office Audio/Video requirements
·Develop a plan to improve audio in both conference rooms
Ø Telecommunications management
·Manage the office phone system
·Manage the current service provider China Telecom and investigate possibilities to improve network performance as the office grows
·Company mobile phone
Ø Understand IT practices in Los Angeles, the LA infrastructure as well as application software
·Understand more detailed LA procedures such as: Autocad CAD standards and properly preparing an Autocad with line weights, palettes, etc.
·Understand how to install, license and configure all Jerde software: Revit, Autocad, Rhino, Sketchup, 3dsmax, Adobe CS6, Microsoft, VRAY, Bluebeam
·Understand LA backup software, Symantec Backup Exec and Veeam
Ø Work with Marketing staff to develop company Weibo & Wechat type accounts
Ø Salesforce database maintenance
Ø Maintain records for the site www.jerde.cn, and verify our DNS and domain name will not expire
Ø Maintain all Shanghai IT vendor relationships always looking to improve quality at a lower operational cost
Ø Look into new technologies such as 3D printing for possible adoption for the Shanghai office
Ø Meet with Joe Marando once every two weeks in a videoconference, potentially Thursday morning at 9:00am SHO time. The purpose of the meeting will be briefly give status and discuss future work, as well as to develop new ideas.
IT Specialist
2021-04-22
IT Specialist
Objective
Ø Desktop Maintenance
·Maintain current desktops to be virus free. Perform periodic audits checking the computer performance and respond accordingly
·Keep desktops/laptops patched and updated. Also maintain other network endpoints such as printers (toners, cartridge, scan to email) and the videoconference machine
·Maintain a library of all software as well as serial numbers. Especially closely track all Autodesk software and serial numbers. Maintain the Shanghai logon for the Autodesk web portal
·Maintain an inventory of all company IT assets, this inventory can be electronic, and it would also be good to include hostnames and IP addresses to the inventory
·Maintain graphics cards
·Maintain company issued phones
Ø Helpdesk support
· Support the needs of the staff
Ø Server and Network Engineering
·Understand the current physical topology of the network room including the network switches
·Understand which devices are manageable and maintain secure logons to these devices
·Maintain the company wireless network – perhaps the first task might be to create a more secure wifi password
·Understand the configuration of the Shanghai firewall and SilverPeak WAN accelerator. Begin preparation for an upcoming firewall upgrade project. The new firewall will improve QOS (Quality of Service) by prioritizing company critical functions like Gotomeeting and file download
·Understand all configurations associated with Polycom videoconferencing and periodically upgrade the software to assure high performance
·Periodically check network performance (latency and download speeds) from both the local internet, remote.jerde.com, and vpn access directly to our network drives
·Responsible for periodic backup of Shanghai network drives
Ø Support Office Audio/Video requirements
·Develop a plan to improve audio in both conference rooms
Ø Telecommunications management
·Manage the office phone system
·Manage the current service provider China Telecom and investigate possibilities to improve network performance as the office grows
·Company mobile phone
Ø Understand IT practices in Los Angeles, the LA infrastructure as well as application software
·Understand more detailed LA procedures such as: Autocad CAD standards and properly preparing an Autocad with line weights, palettes, etc.
·Understand how to install, license and configure all Jerde software: Revit, Autocad, Rhino, Sketchup, 3dsmax, Adobe CS6, Microsoft, VRAY, Bluebeam
·Understand LA backup software, Symantec Backup Exec and Veeam
Ø Work with Marketing staff to develop company Weibo & Wechat type accounts
Ø Salesforce database maintenance
Ø Maintain records for the site www.jerde.cn, and verify our DNS and domain name will not expire
Ø Maintain all Shanghai IT vendor relationships always looking to improve quality at a lower operational cost
Ø Look into new technologies such as 3D printing for possible adoption for the Shanghai office
Ø Meet with Joe Marando once every two weeks in a videoconference, potentially Thursday morning at 9:00am SHO time. The purpose of the meeting will be briefly give status and discuss future work, as well as to develop new ideas.